Orders

Q. I placed an order, did you receive it and when will it ship?

Q. How do I cancel my order?

Q. How do I track my order?

Q. How do I return my product?

Payment

Q. How much is shipping?

Q. What are my payment choices?

Q. When will my credit card be charged?

Q. Why am I being charged in CDN Funds?

Q. How do I establish credit terms for my organization?

Q. Why am I not paying any VAT?

Q. Will I get a sales receipt?

Shopping

Q. Is your software authentic?

Q. Is your software used?

Q. Will my order be processed faster if I order over the phone?

Terminology

Q. What does CAL stand for?

Q. What does OEM mean?

Q. What does COA mean?

Q. What does no media mean?

Q. What is the difference between an update and an upgrade?

Privacy & Security

Q. How do I know my transaction is secure?

Q. What will my information be used for?

General Information

Q. Does UKTECHSTORE provide technical support?

Q. What if I have a question that is not listed here?

Q. What is an "Academic Version "?

Q. Does it come in the same packaging?

Q. Is any academic information required for installation or registration?

Q. Why are your products cheaper than everyone else?

Q. What if I’m interested in purchasing large quantities?

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Orders

I placed an order, did you receive it?

UKTECHSTORE has a system in place to notify our customers that we have received your order. This notification is sent to you via email shortly after you have completed your purchase. If you do not receive this email within 24 hours of your order, please contact us so we can confirm your order. Almost all orders placed before 3pm GMT will ship out the same day.
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How do I cancel my order?

If your order has not yet been shipped, you may contact Customer Service to cancel the order. Orders that have already been shipped cannot be cancelled.
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How do I track my order?

Because we ship to our customers so quickly at UKTECHSTORE checking your order status is generally not necessary. A tracking number will be provided upon request.
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How do I return my product?

You can request a return merchandise authorization (RMA) and then write the RMA number on the outside of your box and mail or ship back the product.
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How much is shipping?

Please see Shipping
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What are my payment choices?

We accept Visa, Mastercard, Paypal as well as wire transfers.
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When will my credit card be charged?

Your order is reviewed before your card is charged. This usually takes one to two hours after your purchase.
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Why am I being charged in CDN Funds?

Uktechstore is a subsidiary of a global software distributor in Canada. Payment solution provider in Canada processes all payments in (Canadian) CDN funds. Daily exchange rates will be applied. There is no additional charge for this conversion. This is how we are able to offer some of the most competitive pricing in the market!!
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How do I establish credit terms for my organization?

Please contact us to discuss this.
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Why am I not paying any VAT?

In order to bring our clients the best pricing possible, we source our products on a global scale and as a result we do not pay any VAT on our purchases and therefore we do not charge our clients any VAT. All other costs have been factored into the final pricing. This is how we are able to offer some of the most competitive pricing in the market!!
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Will I get a sales receipt?

Yes, you will automatically receive a sales receipt from our payment processor once your order has been approved. We will not be able to issue separate VAT receipts.
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Shopping

Is your software authentic?

All our software is 100% authentic genuwine guaranteed product. We actively inspect all stock we receive and have very strict internal guidelines for the receiving and inspection of merchandise. We offer a money back guarantee.
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Is your software used?

No, all the software we sell is brand new. Occassionally a product may have broken shrink wrap as we have very high quality checking standards and we inspect all products that we receive for authenticity.
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Is it faster to order by telephone?

No, our system is designed to process online orders first, they will take precedence in shipping. You can also enter information faster online than we can take it over the phone.
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Terminology

What does CAL stand for?

Client Access License. These grant the right for a computer to have access to the server, which is different than an operating system or workstation license which grants you the right to have an operating system running on your system.
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What does OEM mean?

Original Equipment Manufacturer. Some software and hardware manufacturers or copyright holders require that hardware (sometimes specific hardware) be purchased with their OEM products. UKTECHSTORE does not have affiliations or agreements with any of these manufacturers or copyright holders. UKTECHSTORE currently sells a number of software products but only a limited amount of hardware or peripheral items. The End User License Agreement is a contract between the user of the software or hardware item and the manufacturer or copyright holder of the software or hardware product. By purchasing OEM software or hardware from UKTECHSTORE you are providing UKTECHSTORE with your assurance that you are acquiring the qualifying hardware or items (from us or some other vendor) required by the manufacturer of the software or hardware or copyright holder. By purchasing OEM items from UKTECHSTORE you have agreed to comply with all of the terms of the End User License Agreement and have purchased or intend to purchase the qualifying hardware or items required. With your purchase of OEM software and hardware products from UKTECHSTORE you hold UKTECHSTORE harmless for any damages or violations of the Agreement between the End User (you) and the software or hardware manufacturer or copyright holder.
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What does COA mean?

Certificate of Authenticity. This confirms that the product was legitimately manufactured.
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What does no media mean?

No CD or floppy disks will be included.
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What is the difference between an update and an upgrade?

An update is basically a software patch that you pay for. An upgrade takes you from one version to another such as from Windows 95 to Windows 98. Going from Windows 98 to Windows SE (second edition) would require an update.
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Privacy & Security

How do I know my transaction is secure?

We employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser.
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What will my information be used for?

Personal information given to us through for ordering on UKTECHSTORE is not shared with any other entity without your permission. It is only used for processing your order.
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General Information

Does UKTECHSTORE provide technical support?

Because of our pricing levels and the highly competitive nature of the software business we are not able to provide technical support., however we will do our best to point our customers in the right direction if they encounter any problems.
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What if I have a question that is not listed here?

Please feel free to write to us at sales@UKtechstore.com
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What is academic version?

The academic version is identical in every aspect to the commercial version. This is a FULL version software without any limitations, it contains the exact same applications, material and documentation as the commercial version. The software itself installs the exact same as the full priced version. It is guaranteed to install, activate, register update and is eligible for support.
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Does it come in the same packaging?

Yes, it comes in a factory sealed retail package.
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Is any academic information required for installation or registration?

No academic information will be required to register or install the product.
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Why are your products cheaper than everyone else?

This is mainly for 2 reasons; first UKTECHSTORE is a subsidiary of a global software distributor and therefore we have access to some of the most competitive wholesale prices, secondly, all markets trade in different prices and so we make it our job to search all markets to find the best possible prices without jeopardizing product quality, this produces significant savings and as a result these savings are passed on to our clients.
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What if I’m interested in purchasing large quantities?

UKTECHSTORE offers flexible pricing for volume purchases, for more pricing information please contact us directly.
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ALL PRODUCTS SOLD ARE IN NEW CONDITION. THEY HAVE NEVER BEEN OPEN OR INSTALLED, AND ARE STILL IN THEIR ORIGINAL FACTORY SEAL. THEY ARE 100% GENUINE.
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